Information Required by the Act on Specified Commercial Transactions

Information Required by the Act on Specified Commercial Transactions:

Seller Qingdao Deshangpin Meigong Trading Co., Ltd.

Address

  • Office 416, No. 192 Zhengyang Middle Road, Chengyang District, Qingdao City, Shandong Province, Postal Code: 266-109, China
  • Email: dm-mei@rakuraku.cc

Operating Officer Li Meimei

Customer Service Phone Number: 050-5539-4722 Customer Service Hours: Weekdays: 9:00 AM to 6:00 PM Weekends and Holidays: 9:00 AM to 4:00 PM

Payment Methods Credit Card The following credit cards are accepted: VISA, Master, JCB, American Express, PayPal *Payment must be made within 0 to 7 days from the order date. *Only credit cards under the name of the ordering customer are accepted. *The closing date and withdrawal date may vary depending on the credit card company. *Credit card settlement fees will be borne by our company. *Debit cards, prepaid cards, and cards other than credit cards are not accepted.

Additional Charges Shipping fee: 680 yen. However, free shipping is available for orders of 5,000 yen or more.

Delivery Time Normally, products are shipped within 3 to 5 business days starting from the day after the order is placed. It is expected to take 5 to 10 business days for delivery after the shipment. *Please note that delivery may be delayed due to high order volume or depending on the customer's location. We appreciate your understanding. *If the product cannot be delivered to you, we will contact you through our customer service.

Cancellation/Returns

  • Cancellations of orders and returns or exchanges of products are not accepted as a general rule.
  • Even if an order is canceled due to reasons such as not receiving the purchased product, we cannot refund the design processing fees (stamp fees, color fees, design fees, including shipping costs) other than the product unit price.

In case the size, main color, quantity, etc. of the received product(s) differ from the ordered product(s)

  • Please notify us within 7 days after receiving the product(s) and return the product(s) by cash on delivery.
  • We will refund the amount paid for the product(s) (including consumption tax).
  • If you paid by credit card, after returning the product(s), please check the statement issued by your credit card company for the deducted amount.

The above information complies with the requirements of the Act on Specified Commercial Transactions.